Refund policy

AYUVA WELLNESS

Refund & Return Policy

Last Updated: September 26, 2026

No-Return & No-Refund Policy

Due to the nature of our herbal tea and wellness products, all confirmed and successfully delivered orders are generally non-returnable and non-refundable, except where an exception applies under this policy or as required by applicable law.

1. No Refunds for Change of Mind

We do not generally accept returns or provide refunds simply because a customer changes their mind after placing or receiving an order.

This includes situations where a customer:

No longer wants the product.
Ordered the wrong product or quantity.
Does not like the taste or flavour after opening the product.
Changes their mind after placing the order.
Finds the product unsuitable for their personal preference.

2. Why We Do Not Accept General Returns

Our products are consumable herbal tea products. For hygiene, safety, quality-control, and product-integrity reasons, we generally cannot accept products that have been opened, used, handled, or returned by customers for resale.

For your safety: Please check the product name, quantity, ingredients, and other product information before completing your purchase.

3. Damaged Products

If your order arrives visibly damaged, please contact us as soon as possible after delivery.

To help us investigate the issue, we may request:

Your order number.
Photographs of the outer package.
Photographs of the product and packaging.
A description of the damage.
Other information reasonably required to assess the issue.

After reviewing the information, we may provide an appropriate resolution where the issue is determined to be attributable to damage during fulfilment or delivery, subject to applicable law.

4. Incorrect Products

If you receive a product that is different from the product you ordered, please contact us promptly with your order details and photographs of the product received.

If the error is verified, we will review the appropriate resolution, which may include replacement or another remedy as applicable.

5. Defective or Non-Conforming Products

If you believe that a product is defective, damaged, contaminated, or materially different from its advertised or ordered characteristics, contact us with your order details and supporting information.

We will review the matter and determine the appropriate resolution in accordance with our policies and applicable consumer-protection requirements.

6. Wrong or Missing Items

If an item is missing from your order or you receive an incorrect item, please contact us promptly after delivery.

Please provide your order number and photographs where appropriate so that we can investigate the issue.

7. Order Cancellation

Orders may be cancelled only if the cancellation request is received and accepted before the order has been processed or dispatched.

Once an order has been processed, packed, or handed over to the delivery partner, cancellation may no longer be possible.

Important: If an order has already been dispatched, refusing delivery or failing to accept a COD shipment does not automatically create a right to a refund.

8. Refunds

Where a refund is approved under this policy, the refund will generally be processed through the original payment method or another appropriate method available to us.

The time required for the refunded amount to appear in your account may depend on your bank, card issuer, payment gateway, or other financial institution.

9. Opened or Used Products

Except where required by applicable law or where the product itself is defective, damaged, incorrect, or otherwise non-conforming, we generally cannot accept returns of products that have been opened, consumed, used, altered, or tampered with.

10. How to Report an Issue

If there is a genuine issue with your order, please contact us as soon as reasonably possible after delivery.

Please include:

Order number
Customer name
Contact details
Description of the issue
Clear photographs or videos where relevant

11. Exceptions Required by Law

Nothing in this policy is intended to exclude, restrict, or override any consumer rights, remedies, warranties, guarantees, or refund obligations that cannot lawfully be excluded or restricted under applicable law.

Where applicable law provides a customer with a mandatory right to return, replacement, repair, cancellation, or refund, that legal right will continue to apply.

12. Policy Changes

Ayuva Wellness may update this Refund & Return Policy from time to time to reflect changes to our products, business practices, or applicable requirements.

13. Contact Us

If you have an issue with your order or questions about this policy, please contact us.